Refund policy
RETURN REFUND
No refund or exchange if it is not a quality issue
Please Note:
- To initiate a return, contact our customer support at qmuid086@gmail.com for approval and return instructions.
Order Cancellation Policy
- Cancellation Window:You may cancel your order within 24 hours of purchase, provided the order has not yet been processed for shipping.After 24 hours, cancellations are subject to approval based on order status.
- Order Processing Time:We typically process and ship orders within 1-2 business days.If your cancellation request is submitted before shipment processing begins and within the 24-hour window, we will issue a full refund.
- Important cancellation instructions:
If the consumer cancels the order before the delivery time and within the time specified by the website for canceling the order, the order can be canceled.
Wrong product ordered
If you change your mind or realize that you have ordered an incorrect product, please contact our customer service (qmuid086@gmail.com), we are able to modify or cancel your order before the product is dispatched from our warehouse.
If your product has already been shipped, we can no longer make changes.
Wrong product received
What if your incorrect order has already been shipped? Or what if there is an error in the product being shipped to you? There are 2 ways to save your money:
1. Please reject the package upon delivery and mark Return to Sender (RTS).
2. Please contact us within 48 hours of receiving the package, we will be happy to guide you through the return process.
For countries where adult products are banned:
Please note that we will try our best to help the goods pass customs, but we cannot guarantee it. Once the goods are detained, we cannot bear all losses.
Any other return request
If you still need help with any other return request, please contact our customer service (qmuid086@gmail.com), who will be happy to answer all your questions.
