Orders and Shipping

How can l know if my address is eligible for shipping?

We ship free of charge worldwide.
If you can fill in the address when you place an order, we can ship it.When filling in the order address, if your country is not listed in the options, it means that the product is prohibited from import by your country. For orders that cannot be shipped, we will refund within 24 hours.

Do you offer discreet shipping?

Yes, all our packages are delivered discreetly. No product information will be disclosed and the goods will be shipped via DHL/UPS. (We will email you if there are any changes.)

About delivery and transportation time

We typically prepare our products within seven days, and shipping takes approximately seven days after shipment. If you haven't received a shipping notification within one week of purchase (email: qmuid086@gmail.com), please contact our dedicated customer service team.
Rest assured, we'll address your concerns promptly upon receiving your notification.

Once your order is shipped, we will email you a tracking number

International orders typically arrive within 8-12 business days, with some remote areas taking up to 15 days (via USPS/FedEx).

Where do you transport to?

We ship to all parts of the world, and you can receive the package as long as your area can accept air transportation.

What payment methods do you accept?

If you encounter any exceptions or failures during the payment process, please contact our online customer service or email us at qmuid086@gmail.com. We will resolve the issue for you as soon as we see it.

  • visa
  • PayPal

Returns and Exchanges

Can I return an item?

We do not accept refunds or exchanges if it is not a quality issue

What if my toy stops working?

1. Check that it's charged.
2. Please contact us (qmuid086@gmail.com) within 30 days to verify that this is a manufacturing defect. We will address the issue accordingly.

Products and uses

How do I clean my toys?

  • Silicone/ABS toys: Wash with warm water and mild soap or toy cleaner.
  • TPE toys: Use toy cleaner (avoid boiling).
  • Tip: Store in a dry place after cleaning.

What if my toy stops working?

1. Check that it's charged.
2. Please contact us (qmuid086@gmail.com) within 30 days to verify that this is a manufacturing defect. We will address the issue accordingly.

Is my toy waterproof?

Yes, most of them are waterproof, please check the instructions for specific conditions.

Are there discounts for bulk purchases?

Yes, we have discounts for bulk purchases (minimum 30 pieces). If you need, please contact our customer service: qmuid086@gmail.com

Have additional questions?